Frequently Asked Questions


Promotional Printing

Intermediate quantities can be ordered but the order will be billed at the next higher quantity level. For instance, if you wish to purchase 700 cards, you will be billed for 1,000.

PMS color always requires an additional plate which increases the cost of a print job. Marathon can build a color to match any PMS color and suggests doing so to avoid additional charges.

At Marathon, we go the extra mile to ensure your job can be printed to the highest quality. While other companies may print exactly what you send them, each file furnished job received by Marathon is put through an extensive prepress process to make sure each is prepared correctly for optimal results.

Website images are typically optimized at the low resolution of 72 dpi. This allows for faster loading of web pages. Print standards require images of 300 dpi or higher in order to produce the best possible results. The use of low resolution images produces printed pieces that appear poor in quality.

Flood coating provides a high-gloss finish over the entire surface of a printed piece.

Spot coating provides the same finish as flood coating, only it is applied in "spots" and not over the entire surface. Spot coating can be used to draw attention to specific areas on a printed piece or alone as a design element for a subtle effect.

Custom Post Cards include one image sccanned by Marathon Press, creative design services, and customary typesetting with your choice of font. File-furnished orders are accepted without additional charge.

Custom Brochures include design, typsetting, color proof and scanning of three images per side. File-furnished orders are accepted without additonal charge.

Preset Formats include design (with select layouts, backgrounds and other design elements), scanning, typesetting and color proof.

CASS certification is a process that verifies mailing addresses to assure physically deliverable addresses. This process does not however verify the recipient's name as a valid resident.

The term "4/4" or "four over four" means full color will appear on both the front and back of a print job. When printing full color on the front and one color on the back, the term "4/1" or "four over 1" is used.

Preproduced items must be paid in full at time of order.

Custom orders must be accompanied by a 50% deposit. Personal check accompanying order, VISA, Discover or MasterCard are accepted.

Balance and freight must be received prior to shipment or the order will be shipped C.O.D. (C.O.D. charge $8).

Prices subject to change without notice.
Postage is not included in pricing and must be paid by check or money order prior to mailing.

Additonal charges are typically associated with items such as folding, scoring, coating, PMS colors, etc. Contact customer service with any questions you may have about additional charges.

When the catalog lists quantities of 500-900, the minimum order is 500 and the price rises after 900. However, quantities must be ordered in increments of 100.

Many factors related to time and money affect the decision to mail Bulk Rate or First Class. Consult with a customer service representative for specific details.

Many leading industry experts will suggest multiple mailings to the same list. Success rates typically increase as the frequency of mailings increases.

Proofs are sent by e-mail as PDFs or are faxed. Hard copy proofs are available upon request.

For file specifications, click here: marathonpress.com/fileprep
Files can be sent on CD or uploaded via nStream (available here). Contact a Marathon customer service representative at 800/228.0629 for more information on uploading files.

Marathon Press offers ZIP code protection on selected products. With a minimum purchase of 500 pieces, you can submit approximately 10 ZIP codes, adjacent to your own, for protection. Once initiated, Marathon Press will not knowingly sell the same product to anyone with the protected ZIP codes for 10 months.

Preproduced items are proofed in as quickly as 3 days. Preset items are proofed within 5 to 10 days, cards within 5 days, and brochures within 10 days. Proofing timeframes are subject to the difficulty of the job and the type of the product. Signed approval regarding the proof must be received before the job goes to press.

Marathon does not provide proofreading, however, our staff makes every effort to avoid errors and to question material that does not appear to be correct. We cannot take responsibility for the accuracy of material printed in our plant if it is not proofread by you. We strongly advise that you carefully read and mark your corrections.

Custom orders typically ship two weeks from the date of the client's signed proof approval. Marathon's preproduced products usually ship within 48 hours, however, orders requiring proof approval ship three days after Marathon receives the client's signed approval.

Many leading industry experts will suggest multiple mailings to the same list. Success rates typically increase as the frequency of mailings increases.