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Product Frequently Asked Questions

Can I order a quantity not listed for custom cards or brochures?

Intermediate quantities can be ordered but the order will be billed at the next higher quantity level. For instance, if you wish to purchase 700 cards, you will be billed for 1,000.

Why should I choose between a PMS and process color?

PMS color always requires an additional plate which increases the cost of a print job. Marathon can build a color to match any PMS color and suggests doing so to avoid additional charges.

Why is there no discount for file furnished jobs?

At Marathon, we go the extra mile to ensure your job can be printed to the highest quality. While other companies may print exactly what you send them, each file furnished job received by Marathon is put through an extensive prepress process to make sure each is prepared correctly for optimal results.

Why can't I use the same images on my website for a printed piece?

Website images are typically optimized at the low resolution of 72 dpi. This allows for faster loading of web pages. Print standards require images of 300 dpi or higher in order to produce the best possible results. The use of low resolution images produces printed pieces that appear poor in quality.

What is included in the base price?

Custom Post Cards include one image scanned by Marathon Press, creative design services, and customary typesetting with your choice of font. File-furnished orders are accepted without additional charge.

Custom Brochures include design, typesetting, color proof and scanning of three images per side. File-furnished orders are accepted without additional charge.

Preset Formats include design (with select layouts, backgrounds and other design elements), scanning, typesetting and color proof.

What is CASS Certification?

CASS certification is a process that verifies mailing addresses to assure physically deliverable addresses. This process does not however verify the recipient's name as a valid resident.

What does the term "4/4" or "four over four" mean?

The term "4/4" or "four over four" means full color will appear on both the front and back of a print job. When printing full color on the front and one color on the back, the term "4/1" or "four over 1" is used.

What are the terms of payment?

Preproduced items must be paid in full at time of order.

Custom orders must be paid on approval. Personal check accompanying order, VISA, Discover or MasterCard are accepted.

Prices subject to change without notice.
Postage is not included in pricing and must be paid by check or money order prior to mailing.

What "additional charges" will my project require?

Additonal charges are typically associated with items such as folding, scoring, coating, PMS colors, etc. Contact customer service with any questions you may have about additional charges.

The catalog lists pricing for 500-900 brochures at $14. Can I buy 700?

When the catalog lists quantities of 500-900, the minimum order is 500 and the price rises after 900. However, quantities must be ordered in increments of 100.

Should I send Bulk Rate or First Class?

Many factors related to time and money affect the decision to mail Bulk Rate or First Class. Consult with a customer service representative for specific details.

Should I mail the same thing twice?

Many leading industry experts will suggest multiple mailings to the same list. Success rates typically increase as the frequency of mailings increases.

How will I receive my proof?

Proofs are sent by e-mail as PDFs or are faxed. Hard copy proofs are available upon request.

How should I send my files to Marathon?

For file specifications, click here: marathonpress.com/fileprep
Files can be sent on CD or uploaded via Uploader (available here).

Contact a Marathon Account Representative at (800) 228.0629 for more information on uploading files.

How long does it take to get a proof?

Preproduced items are proofed in as quickly as 3 days. Preset items are proofed within 5 to 10 days, cards within 5 days, and brochures within 10 days. Proofing timeframes are subject to the difficulty of the job and the type of the product. Signed approval regarding the proof must be received before the job goes to press.

Marathon does not provide proofreading, however, our staff makes every effort to avoid errors and to question material that does not appear to be correct. We cannot take responsibility for the accuracy of material printed in our plant if it is not proofread by you. We strongly advise that you carefully read and mark your corrections.

How long will my job take to get?

Custom orders typically ship two weeks from the date of the client's signed proof approval. Marathon's preproduced products usually ship within 48 hours, however, orders requiring proof approval ship three days after Marathon receives the client's signed approval.

How many mailings should I do?

Many leading industry experts will suggest multiple mailings to the same list. Success rates typically increase as the frequency of mailings increases.

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